We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy…
Defective items:
You can return items if they are defective. Please note: we only accept
returns of items that have been opened if they are defective. Please
see 'To return an item' below for details of how to return defective
items to us.
Delivery charges:
If you are returning an item because of an error on our part or because
it is defective, we will be happy to refund the delivery charges
incurred in sending the item to you.
Donations:
We are not able to refund any donations, even those made at the same time as placing an order which is subsequently returned.
To return an item:
To return an item, please enclose a note giving the reason for the
return, wrap the package securely and send the package to the address
below. In the case of a defective product, please provide a full
description of the fault and return the defective item in its original
box (if any), with all warranty cards, licences, manuals and
accessories. Then send the package to the address below:
The 222 Trust
Firbank
2 Wrington Road
Congresbury
N Somerset
BS49 5AN
United Kingdom
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you have the
right to cancel the contract for the purchase of any item within seven
working days of delivery. This applies to all our products, but not any
donations. However, we regret that we cannot accept cancellations of
contracts for the purchase of video, DVD, audio, video games and
software products where the item has been unsealed.
To cancel this contract, please write a letter giving the reason for
the return as 'Contract cancellation'. Please package the relevant item
securely and send it to us with the delivery slip so that we receive it
within seven working days of the date that the item was delivered to
you. The return address is:
The 222 Trust
Firbank
2 Wrington Road
Congresbury
N Somerset
BS49 5AN
United Kingdom
For your protection, we recommend that you use a recorded-delivery
service. Please note that you will be responsible for the costs of
returning the goods to us unless we delivered the item to you in error
or the item is faulty. If we do not receive the item back from you with
the delivery slip, we may arrange for collection of the item from your
residence at your cost. You should be aware that once we begin the
delivery process you will not be able to cancel any contract you have
with us for postage and packing. As soon as we receive notice of your
cancellation of this order, we will refund the relevant part of the
purchase price for that item.
Policy changes
By using this web site you accept this policy and are aware that
changes may be made to this policy from time to time. Any changes to
this policy will appear on this web page.
Changing information
Each purchaser has the right of access to all personal information
submitted through this website by them. If any information changes
after the date of submission it is the responsibility of the visitor to
inform the 222 Trust of those changes. You can have access to
personal information by contacting us at info@the222trust.org.uk.
